FAQs

Please check out some of the frequently asked questions below.

What is your return policy?

 

 

All sales are final.
No returns or exchanges are allowed.
If there are any issues, please reach out within 24 hours of your package delivery date and I will do my best to help.

What is your shipping policy?
The processing time for orders runs between 2-5 business days with most packages shipped within 5 business days.
 

All packages are shipped with a tracking number and come with $100 of insurance coverage included. Additional shipping insurance for packages valued over $100 can be purchased through the website.

Please double check your shipping address before completing checkout. I am not responsible for lost packages due to incorrect information entered by the customer.

The Petite Moon Bunny is not responsible for the costs of resending any packages that are returned back to me as a result of the mail carrier being unable to deliver the package or if the recipient misses delivery.

The Petite Moon Bunny is not responsible for packages once they are dropped off at the shipping carrier. If there are any issues with delivery or the package is suspected to be lost, please contact the carrier directly and file a claim on their website.

Unfortunately, any shipping delays are out of my control.

DOMESTIC ORDERS

Shipping speed is 1-5 business days.

Domestic orders are shipped by USPS Priority Mail or UPS Ground.

INTERNATIONAL ORDERS

Not offered at this time. 

Shipping Insurance Information:

I highly recommend adding shipping insurance to your purchase if you are worried about the value of your package. All of our shipping insurance options are listed under the "Other Items" section of our website. The Petite Moon Bunny automatically covers insurance for packages valued up to $100, any packages with values over $100 should purchase shipping insurance.

ONCE A PACKAGE IS DROPPED OFF AT THE SHIPPING COMPANY, I AM NO LONGER RESPONSIBLE AND ALL LIABILITY IS TRANSFERRED TO THE MAIL CARRIERS.

Payment Plan Information:

There is a Pay in 4 option through Paypal.​

Split your purchase into 4 interest-free payments with no late fees. There’s no impact on your credit score and it’s backed by PayPal. Please refer to their Terms of Use and Service to find more information. 

Crystal Healing Properties Disclaimer: 

All crystal healing and metaphysical uses, mentioned, are provided for educational purposes only and are not guaranteed to be effective. Those who are feeling ill, should seed immediate attention from a licensed, medical professional. Healing with crystals is a personal choice and a holistic approach to healthcare. The crystals and stones for sale offer no guarantee of medical and/or metaphysical results. Any healing properties of crystals or stones that are stated or implied on the website should never be taken as medical advice. If you are in need of help, please seek a licensed medical professional. By purchasing items from The Petite Moon Bunny, you agree to this disclaimer and all other shop policies. 

Please do not consume anything purchased from the website. They are not edible!